Refund Policy
Refunds, cancellations, and billing.
Last updated: July 27, 2026
Notice: this document is not finished
The contracting party's details have not been filled in yet, so the fields marked below are placeholders, not real values. Until they are completed, do not rely on this document; write to support@zugo.dev and we will tell you who you are contracting with. Outstanding fields: entity, companyNumber, address, dmcaAgent, dmcaAddress, dmcaPhone, dmcaDirectory.
Digital goods
Zugo sells prepaid digital credits and, optionally, a subscription. Because credits are delivered and consumed digitally, the following policy applies.
1. Who charges you
Payments are collected by [TO BE COMPLETED: registered company name], which trades as Zugo, through Stripe. The charge appears on your card or bank statement as "AFM DIGITAL* ZUGO", which is us, not an unknown merchant. If you see that descriptor and do not recognise it, write to support@zugo.dev before disputing it and we will identify the purchase for you.
2. Credit packs
Once credits from a purchase have been used to generate a build, that purchase is non-refundable. If you have not used any credits from a given purchase, you may request a refund of that purchase within 14 days and we will refund it to your original payment method.
3. Subscriptions
You can cancel a subscription at any time from your billing settings or the Stripe billing portal. Cancellation stops future renewals; you keep access until the end of the current billing period. We do not provide partial-period refunds except where required by law.
4. Failed or duplicate charges
If you were charged in error, charged twice, or did not receive the credits you paid for, contact us and we will investigate and correct it promptly.
5. How to request a refund
Email support@zugo.dev from your account email, with your order or the approximate date and amount. We aim to respond within a few business days.
6. EU/UK consumers
Digital content is supplied immediately on purchase. By buying and using credits right away, you ask us to begin supply immediately and acknowledge that you lose the statutory right of withdrawal once credits have been used. This does not affect your other statutory rights.
7. Chargebacks
Please contact us before disputing a charge with your bank; we can usually resolve issues faster directly.
Language
This document is published in English and in Russian. The English version is the controlling version: if the two differ in meaning, the English text governs. The Russian translation is provided so you can read what you are agreeing to, and we will correct any translation error you report to support@zugo.dev.